TT
Tally TickerBack Office

Internal Support Workspace

Customer service command center

Triage support tickets, review account context, and prepare escalations for player, guest, and business support.

Open Tickets4Active cases requiring follow-up
Urgent Issues3Urgent and high priority queue
Registered Clubs0Total active groups on main site
Registered Teams0Total active play squads on main site
Pending Court Reviews0Court registrations and claims awaiting approval
Verification

Court registrations & claims

0 Pending

No court registrations yet.

Administration

Clubs & Teams Directory

0 Clubs ยท 0 Teams

No clubs found.

Queue

Support tickets

Case Detail

Owner cannot save a guest match to account

Investigating

Registered user sees a 500 when claiming a guest match after sign-in. Needs API log review before replaying the claim.

Customer
Kristoff M.
Type
Player
Category
Account
Assignee
Support Lead

Customer reported the failing match slug.

Support reproduced a claim failure in local logs.

Escalation prepared for API auth and storage review.

Lookup

Customers

Kristoff M.kristoff@mavrlab.com
Player

Owns 3 matches, 1 guest claim pending

Registered / Last seen Today, 9:31 AM
Northside Sports Hubops@northside.example
Business

2 courts registered, no published marketplace listing

Business Draft / Last seen Today, 8:58 AM
Guest Session A83No account email
Guest

1 live match, expires in 6 days

Guest Mode / Last seen Yesterday, 7:42 PM
Account Tools

Read-only controls

Sensitive support actions are intentionally disabled until staff auth, role checks, and audit logs are implemented in the shared API.

Activity

Operations log

Realtime incident note added to TT-SUP-1046

Business onboarding checklist sent to Northside Sports Hub

Guest claim error flagged for API review

Staff auth and audit-log implementation remains required before production